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Job Detail
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Location:Cebu City, Cebu, Philippines
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Company:
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Type:Full Time/Permanent
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Shift:Rotating
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Career Level:Experienced Professional
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Positions:30
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Experience:Graduate
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Gender:No Preference
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Degree:Bachelor’s degree
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Apply Before:Oct 31, 2023
Job Description
Job Description:
A Technical Support Representative will deliver technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.
Job Specifications:
- Provide technical and network resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
- Support will be provided by clearly communicating technical solutions ins a user-friendly and professional manner.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about product concerns.
- Diagnose and resolve technical hardware issues.
- Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
Job Qualifications:
- Bachelor's/College Degree, any field (IT-related course is an advantage)
- At least 1-year experience as a TSR
- Excellent English communication skills
- Keen to details
- Must be sharp and aggressive
- Computer literate with at least 45wpm typing skills
- Willing to work night shifts
- Can start as soon as possible (ASAP)
Benefits
- Paid Training - training lasts for approximately a month.
- Pay Raise - annual performance reviews for pay raises.
- Opportunities for promotion - paid modules for those wanting to explore career opportunities in management.
- Company Events - monthly celebrations and team building.
- Travel incentive guaranteed.
Skills Required
Job is expired