Job Detail

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Technical Support Representative - Azpired Inc.

Date Posted: Apr 26, 2023
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Job Detail

  • Location:
    Claveria, Cagayan, Philippines
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Experienced Professional
  • Positions:
    10
  • Experience:
    Graduate
  • Gender:
    No Preference
  • Degree:
    Bachelor’s degree
  • Apply Before:
    Oct 31, 2023

Job Description

Job Description:

A Technical Support Representative will deliver technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.

Job Specifications:

  • Provide technical and network resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
  • Support will be provided by clearly communicating technical solutions ins a user-friendly and professional manner.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about product concerns.
  • Diagnose and resolve technical hardware issues.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.

Job Qualifications:

  • Bachelor's/College Degree, any field (IT-related course is an advantage)
  • At least 1 year experience as a TSR
  • Excellent English communication skills
  • Keen to details
  • Must be sharp and aggressive
  • Computer literate with at least 45wpm typing skills
  • Willing to work night shifts
  • Can start as soon as possible (ASAP)

Benefits

  • Paid Training - training lasts for approximately a month.
  • Pay Raise - annual performance reviews for pay raises.
  • Opportunities for promotion - paid modules for those wanting to explore career opportunities in management.
  • Company Events - monthly celebrations and team building.
  • Travel incentive guaranteed.

Job is expired