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Azpired Inc.
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Team Leader - Azpired Inc.

Date Posted: May 03, 2023
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Job Detail

  • Location:
    Cebu City, Cebu, Philippines
  • Company:
    Azpired Inc.
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Experienced Professional
  • Positions:
    2
  • Experience:
    Graduate
  • Gender:
    No Preference
  • Degree:
    Bachelor’s degree
  • Apply Before:
    Oct 31, 2023
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Job Description

Job Description:
Oversees agents’ performance and schedule adherence, provide team performance reports, and administers employee concerns and company procedures.

Job Specifications:

  • Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Provides continual evaluation of processes and procedures.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Writes and administers performance reviews for skill improvement.
  • Writes and administers performance reviews for skill improvement.
  • Responds to and resolve employee relations issues expressed by team members.
  • Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
  • Addresses disciplinary and/or performance problems according to company policy.

 

Job Qualifications:

  • A graduate of any 4­ year course from a reputable college or university.
  • At least 1-­2 years of supervisory experience in a call center set­up.
  • Excellent written and verbal communication skills.
  • Ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C Level executives.
  • Willing to work at night and on shifting schedules.

Benefits

  • Paid Training - training lasts for approximately a month.
  • Pay Raise - annual performance reviews for pay raises.
  • Opportunities for promotion - paid modules for those wanting to explore career opportunities in management.
  • Company Events - monthly celebrations and team building.
  • Travel incentive guaranteed.

Skills Required

Job is expired