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Azpired Inc.
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Quality Analyst - Azpired Inc.

Date Posted: Apr 28, 2023
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Job Detail

  • Location:
    Cebu City, Cebu, Philippines
  • Company:
    Azpired Inc.
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Experienced Professional
  • Positions:
    3
  • Experience:
    Graduate
  • Gender:
    No Preference
  • Degree:
    Bachelor’s degree
  • Apply Before:
    Oct 31, 2023
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Job Description

Job Description:

Ensures quality of calls by call calibration, evaluation, and coaching. Also in charge of overseeing agents’ awareness and compliance with the ZTP and account regulations.



Job Responsibilities:

  • Conducts monitoring of all agents on a daily basis via remote or side-by-side.
  • Conducts data entry and feedback.
  • Provides coaching and continual improvement support to all customer service agents.
  • Works with call group towards compliance with all policies and procedures.
  • Works with Team Leaders, coaches, and the training department in promoting consistency throughout the call.
  • Disseminates information and updates.
  • Adheres to company guidelines and procedures.
  • Conduct tasks as demanded or needed.

Job Qualifications:

  • Preferably a college graduate.
  • With work experience in a related field to enable satisfactory performance in a call center setup is an advantage
  • Willing to work at night and on a shifting schedule.

Benefits

  • Paid Training - training lasts for approximately a month.
  • Pay Raise - annual performance reviews for pay raises.
  • Opportunities for promotion - paid modules for those wanting to explore career opportunities in management.
  • Company Events - monthly celebrations and team building.
  • Travel incentive guaranteed.

Skills Required

Job is expired