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Job Detail
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Location:Cebu City, Cebu, Philippines
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Company:
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Type:Full Time/Permanent
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Shift:Rotating
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Career Level:Experienced Professional
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Positions:5
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Experience:Graduate
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Gender:No Preference
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Degree:Bachelor’s degree
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Apply Before:Apr 30, 2024
Job Description
Job Description:
Ensures quality of agents and trainees through development training and provides coaching and modules for specific accounts and company training programs.
Job Specifications:
- Manages training to achieve performance goals.
- Implements all training courses as scheduled.
- Supervises trainees/agents to ensure they meet performance standards.
- Creates group/individual development plans for each trainee/agent.
- Creates new courses as necessary and evaluates existing ones.
- Recommends necessary revisions to existing training courses and possible areas requiring training courses.
- Promoting an open knowledge-sharing environment that builds, knowledge, skills, and service for the benefit of the organization as a whole.
Job Qualifications:
- A bachelor's degree holder from a reputed college or university.
- At least 1-2 years of training experience in a BPO setting is a plus.
- Knowledge of different methods of training.
- Very keen to details.
- Superb communication skills.
- Excellent interpersonal skills.
- Willing to work on the night shift.
Benefits
- Paid Training - training lasts for approximately a month.
- Pay Raise - annual performance reviews for pay raises.
- Opportunities for promotion - paid modules for those wanting to explore career opportunities in management.
- Company Events - monthly celebrations and team building.
- Travel incentive guaranteed.
Skills Required
Job is expired